Privacy Policy
Effective Date: 25 September 2026
Norvixaas respects your privacy and is committed to protecting the personal information you provide when using our website, account portal, banking dashboard and related services.
This Privacy Policy explains what information we collect, how we use it, how it may be stored or shared, and the choices available to you.
By using the Norvixaas website or creating an account, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information that you provide directly to us, including:
- Full legal name
- Email address
- Telephone number
- Date of birth
- Residential address
- Country of residence
- Account login information
- Identity document information
- Identification document images
- Proof of address
- Selfie or identity photograph, where requested
- Account funding information
- Transfer or withdrawal request information
- Support messages and communications
We may also collect technical information automatically when you use the website, such as your IP address, browser type, device information, operating system, referring pages and website activity.
Account Registration
When you register for a Norvixaas account, we collect information necessary to create and administer your account.
Your email address may be verified using a one-time verification code before you are permitted to continue with the account application process.
You are responsible for providing accurate and current information.
Identity Verification and KYC
Norvixaas may require identity verification before an account is activated.
Information submitted during the verification process may include:
- Full legal name
- Date of birth
- Phone number
- Country
- Residential address
- Identification type
- Identification number
- Front and back of identification documents
- Proof of address
- Identity photograph or selfie
These materials are used to review account applications, prevent misuse of the platform and support account security.
Submitting verification documents does not guarantee approval of an account.
How We Use Your Information
Norvixaas may use personal information to:
- Create and maintain your account
- Verify your email address
- Review identity verification applications
- Approve or restrict account access
- Display account balances and transaction records
- Process account funding requests
- Review transfer and withdrawal requests
- Provide digital asset account features
- Send security and account notifications
- Respond to customer support enquiries
- Prevent fraud, abuse or unauthorised access
- Maintain website and system security
- Improve our services and user experience
- Comply with applicable legal or regulatory obligations
Email Communications
Norvixaas may send transactional emails relating to your account, including:
- Email verification codes
- Identity verification updates
- Account approval notices
- Account security information
- Password reset emails
- Service-related notices
Transactional emails are necessary for the operation and security of your account.
Account and Transaction Information
Your Norvixaas dashboard may display internal account balances, digital asset balances, transaction records, funding requests and transfer or withdrawal requests.
This information is associated with your user account and is used for account administration and recordkeeping.
Digital Asset Information
Where digital asset functionality is available, Norvixaas may maintain information relating to internal Bitcoin, USDT or other supported account balances and conversion activity.
Market reference information displayed on the platform may be obtained from third-party market data providers.
Cookies and Similar Technologies
Norvixaas may use cookies and similar technologies to:
- Maintain login sessions
- Remember website preferences
- Protect account security
- Improve website functionality
- Analyse website performance
You may control cookies through your browser settings. Disabling certain cookies may affect account or website functionality.
How We Protect Information
We use reasonable administrative and technical measures designed to protect personal information against unauthorised access, disclosure, alteration or loss.
However, no website, online account or electronic storage system can be guaranteed to be completely secure.
You should protect your password and verification codes and should never share them with another person.
Sharing of Information
Norvixaas does not sell personal information.
Information may be shared where reasonably necessary with service providers that support the operation of our website or services, including providers of:
- Website hosting
- Email delivery
- Security services
- Technical infrastructure
- Identity or account administration services
Information may also be disclosed where required by law, court order or other lawful request.
Data Retention
We may retain account information for as long as necessary to:
- Maintain your account
- Provide requested services
- Maintain transaction and security records
- Resolve disputes
- Prevent fraud or abuse
- Comply with applicable legal requirements
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to request:
- Access to personal information
- Correction of inaccurate information
- Deletion of certain information
- Restriction of certain processing
- Information about how your information is used
Some information may need to be retained where required for security, recordkeeping, dispute resolution or legal compliance.
Third-Party Services
The Norvixaas website may use or link to third-party services.
Norvixaas is not responsible for the privacy practices of independent third-party websites or services. You should review their privacy policies before providing personal information.
Children’s Privacy
Norvixaas services are not intended for individuals who are not legally permitted to enter into financial or account agreements in their jurisdiction.
We do not knowingly seek to collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, security practices or legal requirements.
The updated version will be published on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact:
Norvixaas Support
Email: support@crownvalegroup.com